Terms & Conditions

Effective date: August 18, 2026 · Fabtech Living Senior LLC, Atlanta, GA

These Terms & Conditions ("Terms") govern your use of the Fabtech Living Senior LLC ("Fabtech," "we," "us," or "our") website and any tech support, repair, installation, or related services you book with us (the "Services"). By requesting a booking, creating an account, or otherwise using our Services, you agree to these Terms. If you do not agree, please do not use our Services.

1. Who We Are

Fabtech Living Senior LLC is a home tech support and handyman service based in Atlanta, Georgia, offering services including senior tech help, computer repair, TV & home theater installation, home security & smart home setup, and electrical & handyman work, as described on our website.

2. Booking & Scheduling

• Bookings can be made through our website, by phone, by text, or through our online scheduling tool.
• Arrival times are estimates. We'll do our best to arrive within the window given, and will contact you if we're running behind.
• Someone 18 years or older must be present, or reachable and able to grant access, for the full duration of the visit.
• Please make sure pets are secured and the work area is reasonably accessible before we arrive.

3. Pricing & Payment

• We'll give you pricing information before work begins. Any additional cost discovered once we're on-site (for example, a part that needs replacing) will be discussed and approved with you before we proceed.
• We accept Zelle, CashApp, Venmo, personal check, and major credit cards via digital invoice. We do not carry cash change.
• Our FabTech TechCare membership has three tiers: Essential ($19.99/month), Priority ($39.99/month), and Family Care ($69.99/month). Annual pricing is also available. Each plan includes remote support and member service-call pricing; Priority and Family Care also include a set number of in-home visits per period, up to a defined time limit. Parts, equipment, and work beyond the plan's included scope (such as major projects, extensive rewiring, or new hardware) are always quoted and billed separately. Unused included visits do not roll over to the next period. You can cancel any plan at any time by contacting us; monthly plans remain active through the period already paid for.
• Payment is due upon completion of the visit unless other arrangements have been made in advance.

4. Cancellations & Rescheduling

We understand plans change. We ask that you give us as much notice as possible if you need to cancel or reschedule (ideally at least 24 hours ahead) so we can offer that time to another customer. Repeated last-minute cancellations or no-shows may result in a trip fee for future bookings.

5. Our Satisfaction Guarantee

We stand behind our work. If you're not satisfied with a completed service, contact us within a reasonable time after the visit and we will work with you to make it right, which may include a return visit at no additional charge.

6. Your Responsibilities

• Providing accurate contact and service information when booking.
• Ensuring safe, legal access to the property and equipment being serviced.
• Backing up important data before computer or device service. While we take reasonable care, we're not responsible for data loss on customer-owned devices.
• If you're booking on behalf of a family member or another person (for example, a senior loved one), confirming you're authorized to make decisions and payments for the service.

7. Customer-Supplied Equipment & Third-Party Products

When we install or service equipment you already own or purchase separately (TVs, cameras, smart home devices, etc.), that equipment remains subject to its manufacturer's own warranty. We're not responsible for defects in third-party hardware, though we'll gladly help troubleshoot or reinstall it.

8. Limitation of Liability

To the fullest extent permitted by law, Fabtech Living Senior LLC's liability for any claim arising from our Services is limited to the amount you paid for that specific service. We are not liable for indirect, incidental, or consequential damages. Nothing in these Terms limits liability that cannot be limited under applicable law.

9. Online Accounts

If you create an account on our website, you're responsible for keeping your login credentials secure and for the accuracy of the information in your profile. Let us know right away if you believe your account has been accessed without your permission.

10. Changes to These Terms

We may update these Terms from time to time as our business or services change. The "Effective date" above will reflect the most recent update. Continued use of our Services after changes are posted means you accept the revised Terms.

11. Governing Law

These Terms are governed by the laws of the State of Georgia, without regard to its conflict-of-law principles.

12. Contact Us

Questions about these Terms? Reach us at fabtech@getfab.tech or 470-667-5488.